# Buildkin Help Center

**URL:** https://buildkin.eu/help  
**Last updated:** 2026-07-03

Short, practical guides for Buildkin's core features. Full interactive version (English and Bulgarian) at the URL above.

## Getting started

1. Sign up and confirm your email to create your organization.
2. Open Buildings and add your first building, choosing its type (residential, hotel, office, hospital, commercial).
3. Add entrances or zones so residents can report issues to the right place.

## Collect resident reports

1. Open a building and share its public report link or QR code.
2. Residents scan the code, describe the issue, and can attach a photo — no app or account needed.
3. New reports appear instantly in the Issues dashboard.

## Manage and resolve issues

1. Open Issues to see all reports, with search and filters by status and building.
2. Open an issue to assign a technician and update its status.
3. Reporters receive email updates automatically as the status changes.

## Invite your team

1. Open Team and send an invite by email.
2. Choose a role — manager for full access, technician for assigned issues only.
3. Invited members set a password and can start working right away.

## Subscription and billing

1. Open Subscription to see your current plan.
2. Buildkin offers a Free plan (1 building) and per-building pricing with volume discounts; billing is handled securely by Stripe.
3. Open the billing portal to update payment details or download invoices.

## Still need help?

Contact the team at team@buildkin.eu.